Terms & Conditions
Use of the Website
To register with www.aromacaresolutions.co.uk and purchase goods from our Website you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.
We reserve the right to:
Decline a new customer registration or suspend a customer’s account at any time and at our sole discretion.
Aroma Care Solutions reserves the right, in our absolute discretion, to terminate your access to all or part of the services with or without notice.
Aroma Care Solutions reserves the right in our absolute discretion to discontinue the Website or services, or any part thereof, at any time, with or without notice.
Trade – UK, export and international
Please note this is a consumer website and all purchases are for personal use or for gifts only. For all UK, export and international bulk/trade orders and re-seller options, please contact:
Phone Number: 020 7619 6069
Goods are subject to availability. Our acceptance of your offer to purchase our goods is subject to their availability. Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase we will let you know as quickly as possible and a full refund will be given within 30 days.
Orders that include sale items may be sent incomplete if certain sale lines are out of stock. Your card will be refunded and you will be notified as above.
Pricing, Description and Product Information
The prices which you must pay for the products that you order are set out on the Website at the time you place your order (plus a delivery charge) except where we discover an error in the price of the products you have ordered. In this event, we will inform you as soon as possible after receiving your order and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.
The prices quoted on this Website apply only to products sold via this Website. Where the same products are available in our stores or via other stockiest different prices may apply.
All prices are shown in £’s sterling and include VAT.
Although we will take all reasonable care to ensure that all descriptions, details and prices of products appearing on the Website are correct at the time when the information was inputted onto the system, the information appearing on this Website at any time may not reflect the exact position at the moment you place an order.
Please be aware that the colours and appearance of our products may vary slightly from the way they appear on the screen and we cannot guarantee that your monitor screen will accurately reflect the colour of the product on delivery.
In order to keep our website as accurate and as up to date as reasonably possible, it may be necessary from time to time, to restrict access to the site in order to undertake necessary maintenance work. We will make every effort to ensure that any down time or restricted access is kept to a minimum.
Placing an Order and Order Acceptance
The Order Acknowledgement email and order number are not an order confirmation or order acceptance from us. Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it. Where items are despatched separately, our acceptance of the order in respect of each item takes place when that item is dispatched. Our carrier will make every reasonable effort to contact you to make delivery.
We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Payment must be made with a valid credit or debit card acceptable to us. The address at which the card is registered must be the same as your billing address. Please note, we can not take card payments over the telephone.
We deliver to mainland UK and Northern Ireland addresses as well as the Channel Islands, Isle of Man, Orkney, Shetland and Scottish Islands, BFPO addresses and the Republic of Ireland.
Provided that we have processed and received payment in full for the products, ownership of an item will pass to you once we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour. When an item has been delivered, risk of damage to, or loss of, the item passes to you.
Cancellations and Returns
You have the right to cancel or return your order up to 7 working days after receipt of your payment. This includes your right to cancel your order under the Distance Selling Regulations. You will receive a full refund excluding the original postage and packaging.
Other than for defective products, returns may be accepted at the sole discretion of Aroma Care Solutions and may be refunded as a credit to be spent online. The cost of returning items is down to you and you are responsible for any returned goods until they reach our warehouse. We recommend that you obtain a Proof of Postage certificate which are available free of charge from the Post Office. We will refund returns postage for an item which is faulty, damaged or sent to you in error.This does not affect your statutory rights
Lost Returns: Should your chosen courier fail to deliver or lose their return parcel, it is your responsibility to claim compensation from the courier directly. Aroma Care Solutions will not be liable for any lost returned parcels. Please note that it is your responsibility to choose the most appropriate method for returns with the appropriate insurance. Aroma Care Solutions cannot be held responsible for any unforeseen delays such as government intervention, strikes, riots, war or act of God.
Refunds and Exchanges
All refunds will be made to the debit or credit card on which the original purchase was made within 30 days of the cancellation, providing the cancellation is made within 7 days of the receipt of payment on the original purchase and the package remains unopened.
In the event that Aroma Care Solutions is unable to credit your original method of payment, you will be contacted by a member of our Customer Service team to arrange an alternate method of refund.
Intellectual Property and Copyright
The content of the www.aromacaresolutions.co.uk Website is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without written permission from Aroma Care Solutions.
You agree to indemnify and hold Aroma Care Solutions harmless from all liabilities, claims and expenses that arise out of the content you submit, post or transmit via Aroma Care Solutions Websites, or from your use/misuse of the Websites or the use/misuse by any person for whom you are responsible or from your violation of the Terms and Conditions.
The contract between you and Aroma Care Solutions under which you have made your purchases it is agreed shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us. This does not affect your statutory rights.
Address: Aroma Care Solutions, 3A Horseshoe Close, London, NW2 7JJ, UK
Phone Number: 020 7619 6069